Strategically located in the heart of city centre and touristy spots, Hatten Hotel is one of the new hotels in Malacca. Housing to more than 500 rooms, it is located beside of Mahkota Parade shopping centre and opposite of Dataran Pahlawan shopping centre. And judging by the amount of tourists I saw on the day of my check-in, Hatten Hotel is probably one of the favourite hotels amongst tourists.
Price wise, it is not the cheapest of them lot. But perhaps if we look at its location and facilities provided as well as its pristine condition (since it is still fairly new), it is safe to say that you get what you pay for.
The room (Deluxe Suite) I had is pretty big and spacious. Upon entering the fully carpeted room, there lies a mini living room with sofa and LCD TV decked out opposite of one another. As usually, there’s a mini bar with concealed mini refrigerator in the lower cupboard. Coffee, teas and complementary bottled waters are provided for hotel guests usage.
Entering further is the main bedroom. On one side is the fairly comfortable king size bed with neatly arranged, adequately soft pillows waiting to be slumbered on while the other side is yet another LCD TV with working/dressing table.
There’s no WiFi in my room (although it’s available at common area such as the hotel lobby) but there is a LAN port… without the cable. There are quite a number of power adapter at the working table which is a plus point for gadget junkies. Other usual amenities such as safety box, ironing board and hangers are readily available (and hidden) inside tall wardrobe.
Going with the whole contemporary theme, the bathroom certainly lived up with the theme. Although the space is kinda limited (and hence, there’s no bathtub), it is able to accommodate fairly large basin and a standing shower room with big shower head and rainfall shower head. Like any other hotels, toiletries such as shower gel, shampoo, soap, body lotion and etc are provided.
With all the nice things being said about this hotel, now comes my pet peeves… albeit a few but still worth mentioning.
1) The check-in was a painful slow process. Sure, it states that guests are able to check-in at 3PM. But based on what I had experienced on that day, despite registering at 1230PM, not only I was not able to get my room early, I was told that my room will only be ready around 4PM despite checking-in early around 1230PM. Only after constant pressing at the counter only I was given a green light at 330PM. I have read about check-in problems from other hotel review sites but I was hoping that this was a part of history after being in service for more than a year. But I was wrong. I am not sure what’s behind this chaotic mess, but I do hope they have a plan to overcome this issue as soon as possible. Despite the photo above doesn’t do any justice, but there were plenty of registered guests in the lobby waiting for their rooms to be ready.
2) The price I paid for the room includes breakfast… but as clearly shown in photo above, I didn’t get the chance to savour it. It was only 9AM and there were more than 10 people waiting in the queue. Perhaps, I should be there before 7AM or so to beat the crowd. Or perhaps, the hotel should have been well prepared for such situation by having a bigger cafe for breakfast venue.
3) The elevator system is somewhat slow. Probably due to the vast number of rooms per floors, it took quite a while for me to get down to the lobby or up to my room at 14th floor. Somehow, the whole algorithm doesn’t work quite smoothly although there are more than 6 elevators servicing for hotel rooms above.
Address :
Hatten Hotel Melaka
Hatten Square,
Jalan Merdeka,
Bandar Hilir,
75000 Melaka.
Telephone Number : +606 286 9696
